SERVICE

REQUIREMENTS

COST

TIMELINE

Issuance of admission letters

Meeting university admission requirements

Nil

Two months prior to reporting date

Issuance of admission guidelines

Admission to the University

Nil

Upon registration

Lectures shall be conducted fully and on time

Payment of fees and other charges

As detailed in the admission letter

As per the approved schedules

Consolidated Mark sheets

Timely marking of examinations

Nil

One month following end of examinations

Supervision of Masters or Doctoral projects/theses

Completion and forwarding of project or thesis

Nil

Feed back to students within a month after receiving project/thesis chapter

Disciplinary cases for staff and students

Preparation of charges

Nil

To be completed within a period of thirty working days

Opening of a resource centre

Students

Nil

To be opened from 8.00am to 7.30pm during weekdays and 8.00am t0 1pm on Saturdays

Process of recruitment and promotion

Meeting application deadline

Nil

To be completed within twelve weeks from advertisement to issuance of letters

Staff Performance Appraisal

Completing the appraisal form

Nil

To be conducted every October and March of every academic year

Procurement of goods and services

Getting the due approvals

Nil

To be done within eight weeks

Responding to telephone calls

Someone should always be in the office during working hours

Nil

Within 20 seconds

Clearance of students and staff

Completed clearance form

Nil

To be finalized within two days